Effective date: June 24, 2026 · tulum-rsvp.com
By accessing or using tulum-rsvp.com (the “Platform”), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you are using the Platform on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.
If you do not agree to these Terms, do not use the Platform.
Tulum·rsvp provides a software-as-a-service platform enabling venue operators to:
Features available depend on your subscription plan. Current plans and pricing are published at tulum-rsvp.com/pricing.
Accounts are created and managed via Clerk. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.
Access to the Platform is subject to approval. We reserve the right to approve or deny applications at our sole discretion and to revoke access at any time for conduct inconsistent with these Terms.
You must provide accurate information when creating your account and keep it up to date. You may not share your account with others or create accounts on behalf of someone else without their authorization.
The Platform is offered in three tiers: Free, RSVP Pro, and Loyalty. Pricing is published at tulum-rsvp.com/pricing and may change with notice.
When you sell tickets through the Platform, a service fee is deducted per transaction in addition to Stripe's standard payment processing fee:
Fees are deducted at the time of each transaction. You are solely responsible for determining and remitting any taxes applicable to your ticket revenue. We do not provide tax advice.
Enabling paid ticket sales requires connecting a Stripe account via Stripe Connect. By doing so, you agree to Stripe's Connected Account Agreement. Stripe handles payment processing, payout scheduling, refunds, and PCI DSS compliance. We do not store card numbers or raw payment credentials.
Refund and dispute handling for ticket purchases is your responsibility as the event organizer. We may assist in processing refunds through the Platform but bear no liability for chargebacks or Stripe disputes.
When you collect RSVPs, loyalty sign-ups, or custom form data from your guests through the Platform, you are the data controller for that personal information. We act as a data processor on your behalf.
As a data controller, you must:
You may not use the Platform to:
All Platform software, code, design, trademarks, and content (excluding your content) are owned by or licensed to us. You may not copy, modify, distribute, or create derivative works from any part of the Platform without our prior written consent.
You retain ownership of all content you upload to the Platform — venue branding, event details, logos, and guest data. You grant us a limited, non-exclusive, royalty-free license to store, process, and display your content solely as necessary to operate the Platform on your behalf. This license ends when you delete the content or close your account.
We treat your account data, guest data, and business information as confidential and will not disclose it except: (a) as described in our Privacy Policy; (b) as required by applicable law or valid legal process; or (c) with your express written consent.
THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF SECURITY VULNERABILITIES.
WE ARE NOT RESPONSIBLE FOR THE ACTUAL CONDUCT OF YOUR EVENTS. ATTENDANCE LEVELS, VENUE CONDITIONS, PERFORMER CANCELLATIONS, FORCE MAJEURE, OR DISPUTES BETWEEN YOU AND YOUR GUESTS ARE SOLELY YOUR RESPONSIBILITY.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) USD $100.
IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
You agree to indemnify, defend, and hold harmless Tulum·rsvp and its affiliates, officers, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Platform; (b) your events and your guests' experiences; (c) your breach of these Terms or any applicable law; or (d) your infringement of any third party's rights.
We may suspend or terminate your account at any time if we determine you have breached these Terms, engaged in conduct harmful to the Platform or other users, or for any other reason at our discretion, with or without notice.
You may cancel your account at any time through your dashboard. Upon termination your data will be retained for 30 days, during which you may request an export, and then permanently deleted. Sections 9 (IP), 11 (Disclaimers), 12 (Limitation of Liability), 13 (Indemnification), and 15 (Governing Law) survive termination.
These Terms are governed by the laws of the United Mexican States (Estados Unidos Mexicanos), specifically the state of Quintana Roo, without regard to conflict of law principles. Any dispute arising from or related to these Terms shall be submitted to the exclusive jurisdiction of the competent courts of Tulum, Quintana Roo, México.
We reserve the right to modify these Terms at any time. Material changes will be communicated by email to registered operators at least 14 days before taking effect and noted with an updated effective date at the top of this page. Continued use of the Platform after the effective date constitutes your acceptance of the revised Terms.
Tulum·rsvp
Tulum, Quintana Roo, México
contact@tulum-rsvp.com
This document was prepared as a starting point and does not constitute legal advice. Consult a qualified attorney for advice specific to your jurisdiction and business.